Introduction Welcome to Lunia Scouring Pads, a leading e-commerce platform for purchasing scrubs, scouring pads, raw materials for scouring pads and scrubs, and waste from sponges. Our products are specifically designed for washing utensils, surfaces, and other cleaning needs. These terms and conditions outline the rules and regulations for the use of Lunia Scouring Pads’ website. By accessing this website, you agree to comply with and be bound by the following terms and conditions. If you do not agree with these terms, please do not use our website.
Products and Services Lunia Scouring Pads offers the following products: Scouring Pads and Scrubs: Suitable for various cleaning tasks. Raw Materials: For manufacturing scouring pads and scrubs. Waste from Sponges: By-products suitable for recycling or other uses. All products are subject to availability and may be discontinued at our discretion.
Ordering and Payment Ordering Process: Orders can be by reaching out to us via WhatsApp or calling the phone number provided on contact us page for further processing. Payment: We accept payments via M-Pesa, credit cards, debit cards, etc. All payments must be completed before orders are processed and dispatched.
Return Policy Due to the nature of our products, goods once sold are not eligible for return or exchange. We recommend thoroughly reviewing product details and specifications before making a purchase. Exceptions may be made if: The product delivered is not the one ordered. The product is defective or damaged upon receipt. In such cases, customers must notify us within 48 hours of delivery with supporting evidence (e.g., photographs).
Shipping and Delivery Delivery Area: We deliver across Kenya. Delivery Time: Standard delivery time is 3-5 business days, depending on your location. Shipping Charges: Shipping fees are calculated based on order weight and destination and will be displayed at checkout. Lunia Scouring Pads is not responsible for any delays caused by unforeseen circumstances, such as strikes or natural disasters.
Privacy Policy Information Collection: We collect personal information such as name, contact details, and payment information for the purpose of processing orders and improving our services. Use of Information: Your information is used solely for order fulfilment, customer service, and marketing purposes. We do not sell or share your information with third parties without your consent, except as required by law. Data Security: We implement security measures to protect your data. However, we cannot guarantee absolute security, and you use the site at your own risk.
Intellectual Property All content, including but not limited to logos, product images, and descriptions, is the intellectual property of Lunia Scouring Pads. Unauthorized use or reproduction of any content is prohibited.
Limitation of Liability Lunia Scouring Pads shall not be liable for any damages arising from the use or inability to use our products, including but not limited to direct, indirect, incidental, or consequential damages.
Governing Law These terms and conditions are governed by the laws of Kenya. Any disputes arising from these terms or the use of our website will be subject to the exclusive jurisdiction of the Kenyan courts.
Changes to Terms and Conditions We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on the website. It is your responsibility to review these terms regularly.
Contact Information For any questions or concerns regarding these terms and conditions, please contact us at: Email: info@luniascouringpads.com Phone: +254716199509 Address: Kongoni phase1,Wuyi Road Athi River
